Local Contacts

Local Contacts

Here are some useful contacts for Copeland and Cumbria.

Copeland Borough Council
0845 054 8600

Allerdale Borough Council
01900 702702

Cumbria County Council
01228 606060

Copeland (Whitehaven) Citizens Advice Bureau
Tangier Buildings
Gregg’s Lane
(Off Tangier Street)
CA28 7UH
01946 693321

Ways to Welfare

Flooding Information and Useful Contacts

Cumbria Community Foundation Flood Recovery Form 2015 for Individuals and Families


Environment Agency Advice

Information to assist with the recovery and clean up following a flood incident can be found on the GOV.UK website at: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/401980/flood_leaflet_2015_final.pdf

We would recommend that constituents prepare for any future incidents by:

  • Checking their flood risk
  • Signing up to free flood warnings
  • Keeping up to date with the latest situation, including a 3-day flood risk forecast

All this information is available at the GOV.UK website at https://www.gov.uk/check-if-youre-at-risk-of-flooding or via #floodaware on Twitter and Facebook. People can also call our 24-hour Floodline number on: 0345 988 1188.

Everyone is advised to stay away from swollen rivers and if they are travelling, to check the flood risk before setting off and not to drive through floodwater.

Cumbria Business Growth Hub & Rural Growth Network website (containing information about the launch of a grant scheme for businesses affected by the floods)


Association of British Insurers advice on recovering from a flood


EDF Energy Helpline (for customers affected by flooding)

0800 096 9000

Sport England Flood Relief Fund Information

HMRC Severe Weather Helpline

0800 904 7900

Information on the FA Emergency Support for Cumberland FA


Royal Mail Free Redirection Service for Victims of Flooding

Royal Mail is offering a free Redirection service for victims of the flooding who have had to move out of their homes temporarily and therefore wish to have their mail delivered to an alternative address.

This can be set up online at www.royalmail.com/redirection or by going into a local Post Office or by calling 0345 740740. Customers will need to pay for the Redirection initially and they will be refunded as soon as application is processed. Identification is required to process applications and Customers are required to make a payment  in the first instance to protect them from fraudsters.

Customers apply as normal and Royal Mail will refund as soon as they confirm the address is flooded. Payment is need to ensure we protect customers from potential fraudsters

Applications can be made:

  • Online – customers should pay when applying and then then email customerservice@your.royamail.com with name and the address they want mail redirected from to request a refund.  Please allow 24 hrs for the Redirection details to transfer from our web application into our customer services system.
  • At POL with relevant hard copy ID documents – mark the form FLOODED and they will process a refund automatically once verified. Customers applying at PO branch will need to pay and they will refund later.
  • By post with payment and relevant hard copy ID documents  – mark the form FLOODED
  • By phone – if customers are unable to apply online or do not have access to their ID documentation they can process applications by phone on 0345 7 740 740.  They will still need to take payment for security but they will waive the £15 fast track booking fee
  • It will take 5 days to set up a Redirection so  customers may need to have their mail held  at a delivery office in the interim